Terms And Conditions
(Terms 1st to 25th are Standard Terms applicable on all services/projects/products)
The client’s approval for work to commence shall be deemed a contractual agreement between the Client and IGLOBAL IMPACT ITES PVT.LTD.doing business as DEVONE. The approval for the work can be through either an email confirming back the quote (with the quote document attached) or the quote document signed by the client.
Whereas, IGLOBAL IMPACT ITES PVT. LTD. (Referred as DEVONE) is in the business of providing Consultancy and allied Services on Computer based Information Technology, to its clientele, including any affiliates, subsidiaries, divisions of DEVONE’s clients and customers (hereinafter referred to as “Customers”) and DEVONE is in the business of producing Software’s, Designs, Software Planning Documents/Diagrams, Web Applications, Mobile Applications, Digital Marketing Services and Creative works for its Customers – whether copyrightable/patentable or not (hereinafter referred to as “Product” or “Products”)
Now THEREFORE, in consideration of mutual promises, covenants and conditions set forth herein, the parties hereto agree to the terms mentioned in this agreement/proposal.
Important: Payment of the advance fee indicates that the client accepts these terms and conditions, and approves to commence the work.
2. Usage of DEVONE Services/Products/Solutions:
Client agrees not to use the DEVONE services/products delivered for any business which is harmful to the society or children or is illegal. Further the Client is fully responsible for all and any content published/distributed or allowed to be published/distributed through the Client’s website whether hosted on servers owned/maintained by DEVONE or by the Client himself. Client shall execute best possible precautionary and security measures to restrict any illegitimate use of the services/solutions developed by DEVONE.
3. Free Technical Support:
DEVONE provides 3 Months free technical support for following kind of issues: a) Server-side scripting/programming errors/bugs
b) Logical Bugs/Calculation related errors/bugs
c) Connection errors/API Integration Errors
Above support is not available if the errors/bugs arise due to any external entity. Examples: a) Server or software or application or extension downgrades or upgrades
b) Edits done in the code/scripts delivered by any external entity/person/professional
c) Operating System or Browser Version Downgrades/Upgrades
d) Any other factor which is not directly related to any deficiency at the end of DEVONE
Above support is not available for following kind of instances, unless otherwise specifically covered in the scope of project and/or deliverables:
a) Training for using the software/solutions delivered
b) General enquiries/questions related to particular features of the software/solution delivered
c) Cosmetic updates and/or UI/UX updates
d) Enhancements or modifications in the default features/functional logics of the software/solutions delivered.
Exclusion: Unless otherwise agreed explicitly, this 3 Months Free Technical Support is not available for following kinds of engagement/association with DEVONE:
(a) Full Time Web Designer or Developer Engagement/Hired
(b) DEVONE Designers and/or Developers are working with Client Team directly where project management is being done by the Client Team.
(c) DEVONE is hired only for Installation and/or Support works and/or Quality only but not for the project development.
4. Photography and graphics:
Both the parties agree to abide by the following terms:
a) Unless otherwise agreed – Stock Images used for creating any banner or promotion graphic or animation are not part of the project deliverables, Client should purchase the license to use the stock images from respective 3rd parties at his/her own cost.
b) DEVONE may use stock photographs and images while creating the website. Images and graphics purchased from stock libraries are not generally included in the quote and will be invoiced separately.
c) At request of the Client – DEVONE will keep the client updated about the stock images being used and the cost involved before raising the invoice.
d) Images used by DEVONE for product demos shall not be used by the client unless the client has purchased the usage rights for those images. Client shall be fully responsible for violation of any 3rd party copyright.
e) Images delivered by DEVONE along with a bundled software/solution/script are for Demo Purpose only and shall not be used for commercial purpose. Client should contact DEVONE for more information about the price of those images if the Client wishes to use those images for commercial purpose OR Client should replace the default images with the images owned by the Client.
5. Browser compatibility:
DEVONE makes every effort to design pages that work flawlessly on most popular current browsers i.e. latest version of IE/Firefox/Chrome released on the date of project agreement. However, DEVONE
cannot be held responsible for pages that do not display acceptably in newer versions of browsers released after pages have been designed. IE11 and older IE versions are outdated browsers and hence we don’t design with them in mind. We recommend using latest version of Chrome or Firefox instead of older versions of Microsoft Internet Explorer. DEVONE can work on improving UI/UX for older versions of Internet Explorer for an additional charge.
6. Search Engine Submission:
Following services are not part of the project unless agreed otherwise in writing: a) Submission of websites on different search engines.
b) Securing good ranking of your website on different search engines. c) Search Engine Optimization – On Page/Off Page.
7. Site maintenance:
Unless otherwise agreed in writing, following services will be separately billed after the website has been made live:
a) Content updates
b) Refinements and logical tweaks to the website, which were not planned/approved by client earlier.
c) Content presentation and design updates that were not planned/approved by client earlier.
After DEVONE has delivered the website to client, client is solely responsible for the content/information/images posted on his website. If there is any error or omission by DEVONE team while uploading/posting the content/information/images on client’s website, DEVONE will correct it if reported to DEVONE representatives.
All material supplied by the client shall remain client’s property. DEVONE rightfully believes that this material belongs to the client and that it does not breach any copyright laws. Under no circumstances shall DEVONE be held responsible for any claims, damages, and loss of profit or reputation caused to client due to the use of material provided by the client.
10. Domain names booked by DEVONE on behalf of client:
DEVONE provides domain name consultancy if required. Domain names registered by DEVONE on the client’s behalf are property of DEVONE until client has paid for the domain booked and any fee involved.
DEVONE agrees to transfer such domains to the client or his/her agent when asked to do so provided that all accounts have been settled.
Note: Domains booked and owned by client are not subject to this term. This term applies only to those domains that are booked by DEVONE upon the request of client.
11. Travel Time and Expenses:
Travelling time to and from the client premises is not generally included in our estimate. If a visit/travel is required for meeting, the client will bear all the expenses or as agreed by both the parties.
12. 3rd Party Add-ons/services/applications:
All third-party costs arising from the registration of a domain name/purchase of third-party utilities/services shall be met by the Client and are payable to DEVONE before a formal application for registration is made. Examples of 3rd party fees are as under:
- Domain Names
- Server Space Hosting
- SSL Certificates
iv. Backup Services
v. 3rd Party APIs, if any, required by ‘Client’ to be integrated with the work ordered.
vi. 3rd Party Plugins/Scripts/Applications/Software/Widgets/Services, if any, required by Client to be integrated with the work ordered.
vii. Payment Gateways Signup and Recurring fees.
13. Examples of work:
Unless negotiated otherwise, DEVONE retains the right to list/display the client name and logo with or without work performed (Design/Development/Online Promotion) for the Client in its respective portfolios and promotion materials. This over-ride all previous agreements and NDAs signed.
The price quoted to the client is for the work agreed in the proposal document only. Should the client decide that changes are required after the project work has been initiated, then DEVONE will provide a separate quote for the additional work and may need to review the timescale for completing the project. Cost estimates and prices quoted are valid for maximum one month unless otherwise agreed.
15. Mode of Payment
a) Clients Based Outside India: International Wire Transfers.
Credit Card/PayPal via 2Checkout payment gatewayor any third-party payment options is subject to availability.
b) Clients Based in India:
NEFT, IMPS, RTGS or Physical Cheques mailed to our office address.
16. Payment Terms:
- Payment plan is agreed between the ‘Client’ and DEVONE based on the milestones.
- Payment shall be due within 7 days of the invoice date unless specifically mentioned in the
- Full publication of the website/technical work will only take place after full payment has
been received in our account unless otherwise agreed in writing.
- Any material previously published may be removed if payment is not received. When this
occurs, a minimum charge will be charged to have the site restored.
- Accounts that have not been settled within 7 days of the date shown on the invoice will
incur a late payment charge of 5% of the Invoiced Amount for each week delayed.
- In case of delay in payments beyond the due date, DEVONE reserves the right to stop the work
being commenced and ‘Client’ agrees to exempt DEVONE from meeting the timelines agreed.
Both the parties reserve the right to cancel the project at any stage.
i. In case the project is cancelled by Client, the payments made for the project can be refunded to the client after deducting the upfront payment amount received for Initiation of the project and the other payments received against the milestones completed.
ii. In case the project is cancelled by DEVONE, the payments made for the project can be refunded after deducting USD 15 per hour for the hours spent on the work performed for the client including but not limited to the time spent on project discussion, requirements gathering, project planning & documentation, project initiation and execution. After the payments are settled between the two parties – DEVONE shall transfer to ‘Client’ – all the documents, designs and scripts produced for the project.
18. Delayed Response from Client Side:
Unreasonable delays from client side in providing the required feedback/information/data to finish the project shall exempt DEVONE from meeting the timelines mentioned in the quote.
On completion of the work you will be notified and have the opportunity to review it. You must notify us in writing of any unsatisfactory points within 7 days of such notification. Any of the work which has not been reported in writing to us as unsatisfactory within the 7-day review period will be deemed to have been approved. Once approved, or deemed approved, work cannot subsequently be rejected and the contract will be deemed to have been completed.
In case client does not provide required details/data/information for more than 15 working days, client authorizes DEVONE to forfeit the payments made towards this project.
In case, during the project duration, the client does not maintain communication with DEVONE for more than 30 calendar days, client agrees that the project/services shall be deemed as received and accepted by the client, and the client further authorizes DEVONE to mark the project completed and invoice the client for remaining un-invoiced amount as per the total project price agreed.
However, Client can instruct DEVONE to put project on hold provided:
a) client agrees to pay project resumption fee of 25% of the total project price.
b) ‘on-hold’ period does not exceed 2 calendar months
c) client agrees the professionals attached to the project (Project Team Structure) may be different from originally agreed.
d) client agrees to pay this project resumption fee every time a project is being put ‘on-hold’
DEVONE ensures you get right assistance to resolve issues in a timely manner. If your concerns are not entertained to your satisfaction, you can escalate critical issues to higher level of management. You may follow the below-mentioned escalation matrix to avoid any delay or discomfort in the event of dissatisfaction.
First Level Escalation: In case of delay in project timelines or unsatisfactory response from your associated Project Manager/Business Analyst, you may escalate your case to [email protected] orexpect a response within next 2 working days.
Final Escalation: If you don’t receive a satisfactory solution from any of the team members following the first level of escalation, or haven’t received a reply within 5 business days after submitting your Feedback/Query/Complaint, you may escalate your case to [email protected] Rest assured that immediate action will be taken.
20. Time Estimates:
Client agrees that stipulated timelines cannot be met if the project scope is changed by client once the project scope document is finalized. Client agrees not to change the requirements without extending the original agreed timelines by minimum 1 week against each change request.
Any time frames or estimates that we give are contingent upon your full co-operation and complete and final content in photography for the work pages. During development there is a certain amount of feedback required in order to progress to subsequent phases. It is required that a single point of contact be appointed from your side and be made available on a daily basis in order to expedite the feedback process.
21. Share in profits from business or sale of business:
After client makes the agreed payment for the project, DEVONE will not claim share in client’s profits from business or from sale of business to some other company.
22. Copyright/Ownership Rights:
DEVONE will retain the copyright of any material, including design, artwork and the source code, created for the client. DEVONE reserves the right to retain the copyright on all material created by DEVONE unless otherwise agreed between the two parties in writing. As per the agreed terms client owns rights on following items:
a) Logo/Graphics/Pictures/Images supplied by client – Yes
b) Website Interface/PSD/Creatives/Designs – Yes, if client has ordered custom design with Exclusive Rights.
c) Programming Files/Source Code – Yes, if the Client has ordered the project with Exclusive Rights. Client does not own the copyright/Intellectual property rights for projects being done on Single Domain License basis.
d) If the project is being done on Single Domain License basis, Client owns the rights to use the system only on designated domains and Client should take reasonable care of the system files to restrict un-authorized access of the system scripts/source code delivered.
23. Ownership of Code and Intellectual Property Rights:
Unless otherwise agreed, DEVONE is the owner of the source code and the intellectual property rights and reserves the right to reuse the code for other projects. Following terms shall be applicable and obliged:
a) Client shall not create un-authorized copies of any Software/Scripts/Designs/File/Document/Information delivered to the Client by DEVONE;
b) Client shall not access and/or share and/or transfer anySoftware/Products/information/document owned by DEVONE unless authorized to do so.
c) Client shall not reverse engineer any software/script/application owned by DEVONE.
d) Client shall not make any Software/Document/File/Information available to any third party in any manner, nor may Client use such works to provide services to any third party unless explicitly agreed otherwise in writing.
e) In the event that Client breaches any of terms specified in this clause, Client hereby authorizes any court of competent jurisdiction in India or Abroad to pass the judgment against the Client for and in the amount of 100% project cost for each default, as provided in the afore mentioned paragraphs, together with costs of suit and the cost of attorney incurred by DEVONE for recovery of above compensation/damages from Client. These damages/compensations allowed shall be considered as interim relief to DEVONE and DEVONE shall have the liberty to claim higher amount as compensation for the direct/indirect damages and Employer may pursue criminal proceedings as well.
You are responsible for maintaining your own backups with respect to your website and we will not be liable for restoring any client data or client websites except to the extent that such data loss arises out of a negligent act or omission by us.
25. Termination of the agreement:
If either party terminates this Agreement for any reason, the parties will continue to perform all of their respective obligations under this Agreement
(Terms 26th to 29th are only applicable in case of Single Domain Non-Exclusive License)
26. Single Domain License:
Unless otherwise agreed, client agrees to setup the scripts delivered only on one domain, one sub- domain (www.yourdomain.com) and localhost. However, if client wish to run same website on different domain/sub-domain, then client has to purchase separate license for each domain/sub- domain.
No license would be required for Add-on Domains that will point to the main domain where this system will be implemented. All add-on domains will be forwarded to the main domain from the hosting server and no additional license would be required for these domains.
For every new domain or sub-domain, client has to buy a separate license.
27. License Validity Period:
Limited period license is issued initially. After 6 months from the date of full payment, life time license is issued. Feel Free to contact DEVONE Support Team, in case your license has expired and payment has been made in full, such issues will be resolved on highest priority.
28. No recurring costs of license: There is no renewal/recurring license fee. However, if client wishes to run same website on different domain or sub domain, then client has to purchase separate license for each domain or sub domain.
29. Use of encrypted files:
Unless otherwise agreed, DEVONE can use own framework (code library in encrypted format) for web applications development for making source code of our intellectual property/scripts secure from other programmers; faster turnaround time; and bug free application development. Client will be provided with detailed documentation for using framework (code library functions). With the help of documentation provided, other programmers can modify the website functionality. DEVONE framework is collection of functions related to Database Manipulation, Images/Files Management, Paging, and Form Builder etc.
Notes: In no event, DEVONE shall be liable to the client or any third party for any damages, including any lost profits, lost savings or other incidental, consequential or special damages arising out of the operation of or inability to operate these Web pages or website, even if DEVONE has been advised of the possibility of such damages. Despite the best efforts of DEVONE, errors in web page information may occur. At no time will DEVONE be held responsible for accidentally including erroneous information, extending beyond correcting the error.
Should DEVONE waive any of these terms on an individual basis, this shall not affect the validity of remaining clauses or commit DEVONE to waive the same clause on any other occasion.
By agreeing to these terms and conditions, your statutory rights are not affected.
DEVONE reserves the right to change or modify any of these terms or conditions at any time, but agreements signed prior to the updates in this agreement remains unaffected. Please feel free to contact us for more info/clarification about any of the terms and conditions mentioned above.
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